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App Admin / System Administrator

Meet Ada Admin: Keeping CORE Secure, Configurable, and Running Smoothly

"I make sure the system works for everyone—without asking staff to become software developers."

See Ada's dashboard in the demo Back to staff personas

The primary action above opens the matching screen in the signed-in demonstration environment (sandbox).

Challenges Ada faces today

These stories reflect how agency staff actually work—intake, licensing, enforcement, finance, and oversight—not abstract process diagrams.

  • Managing user accounts, roles, and least-privilege access across dozens of staff and thousands of external users.
  • Pulling together security logs and audit trails when oversight or auditors ask for proof.
  • No practical way to adjust workflows or rules without long waits on IT or a vendor.

How Ada uses Pipeline-E's CORE

Each narrative lines up with the same CORE areas, workflow rules, and audit patterns you would use in production—so what you see in the demo is representative of how the system is meant to run day to day.

Identity and access with Microsoft Entra
Provisions accounts, assigns role-based permissions, and surfaces sign-in activity in one place your security team can review.
Workflow and reporting
Publishes rule changes and gives supervisors dashboards so they can see whether queues and timers are healthy.
Audit-ready logs and reports
On-demand access to tamper-evident activity history, security events, and compliance summaries.

Problems solved

  • Fewer password-reset and lockout tickets for the help desk.
  • Clear least-privilege enforcement and monitoring for elevated access.
  • Agency-owned routine configuration instead of waiting on vendor change orders.

Success metrics

  • Audit-ready access history on demand
  • Faster security incident response
  • Alignment with statewide identity and security expectations

CORE areas behind this workflow

The product is organized into clear functional areas (we call them engines) so workflows stay configurable, auditable, and easier to improve over time without destabilizing unrelated programs.

Other staff stories