Workflow

Queues, routing, deadlines, and escalations so work reaches the right team on time.

In the live application this area is reached at /workflow. Day-to-day screens require sign-in; this page is a public overview for stakeholders and partner agencies.

What this engine covers

Workflow is the shared task layer across CORE: queues, routing, approvals, escalations, agency calendars, and configurable intake forms. Licensing, complaints, enforcement, and correspondence all feed work here so supervisors see backlog and aging in one place. Rules describe how a new application, complaint, or milestone lands with the right unit—so policy is visible and adjustable, not trapped in individual inboxes.

Queues and tasks: Worklists by role or team, with visibility for managers.
Routing: Rules that send work to the right place when something important happens in the system.
Forms and surveys: Consistent intake definitions across channels.
Deadlines and metrics: Calendars, timers, and dashboards that surface aging before due dates are missed.

Other engines

Explore another engine.

Engines as modules. Each CORE engine is structured as its own module so it can mature, scale, and release on a timeline suited to its workload, without dragging every other engine along. Its data may live in the shared CORE database with strict separation from other engines, or in a dedicated database when your agency needs stronger isolation—using the same supported integration patterns either way.